University migration to Zoom Phone enters final weeks

25 Mar 2024

As part of the university’s move to Zoom Phone, Avaya phone services will be discontinued on May 31, 2024. By this time, the university’s migration to Zoom Phone will be complete. Departments and individual users that have not already migrated to Zoom Phone are encouraged to prioritize scheduling their migration for one of the three remaining migration phases.

What to do:

If you have already migrated to Zoom Phone, you are all set and do not need to do anything further.
If you are still using an Avaya phone or Avaya software client, contact your local IT office to ensure you’re signed up for one of the upcoming migrations. Phone Service Managers in each department (usually part of the IT office, but sometimes serving in other roles) have the ability to schedule Zoom Phone migrations as described in this recent Virginia Tech News announcement.
If you have a preferred migration phase date out of the three remaining, please inform your IT office or Phone Service Manager. The signup deadlines for the three remaining migration phases are as follows:
- March 26 (that’s today!)
- April 23
- April 30

Department migrations

Phone Service Managers can schedule a custom migration date for an entire department. However, time is running short to schedule a custom migration, because a 3-week advance notice is required, and the completion date must take place prior to May 31, 2024 (when Avaya phone services will be discontinued).

What if I don’t migrate to Zoom Phone before the end of May?

Your Avaya phone service will stop after May 31, 2024, and users who have not moved to Zoom Phone will experience a disruption in their ability to receive or make calls until Zoom Phone services can be enabled.

What do I need to do if I’m located at another Virginia Tech campus, or at a Virginia Cooperative Extension office, or AREC?

The migration process is the same for all members of the Virginia Tech community. Please reach out to your local IT team with questions or concerns.

What do I need to know if I work within a Contact Center?

The university’s five primary Contact Centers (4Help IT Support, Registrar’s Office, Bursar’s Office, Undergraduate Admissions, and Financial Aid) are either already migrated or have been scheduled for a custom migration date. Be sure you are aware of this date and what protocols your Contact Center will follow to continue offering services while Zoom Phone Call Center functionality is implemented.

If you have questions, please reach out to the Network Infrastructure & Services (NI&S) Customer Service team team (a unit of the Division of Information Technology) via email at cssnis@vt.edu or by phone at 540-231-2800.