In-person IT support now available from 4Help
4Help IT support has resumed drop-in services on Torgersen Bridge for students, employees, and other members of the Virginia Tech community.
Last modified: Mar 20, 2025, 10:00 a.m.
From: Division of Information Technology
4Help is pleased to announce the return of in-person IT support on the Blacksburg campus. Experienced 4Help support staff will be available at Torgersen Bridge to provide one-on-one assistance when you need help with software, password or login issues, or other technical needs!
What are the hours for 4Help in-person support?
4Help in-person support is open Monday - Friday, 9:00 a.m. to 12 noon and 1:00 to 4:00 p.m. during spring and fall semesters when classes are in session.
In-person support is closed when classes are not in session and during authorized university closings. IT support is always available 24/7 by phone at 540-231-4357 or online at 4help.vt.edu.
Where do I go for in-person IT support?
The 4Help in-person support desk is located in the Software Service Center on Torgersen Bridge, on the Blacksburg campus. Just drop in during open hours and an agent will be happy to assist you.
What type of help can I get through in-person support services?
Like all support from 4Help, drop-in services are open to faculty, staff, students, retirees, alumni, and other members of the university community. In-person support is intended to provide basic support with hardware, software, and network issues. Examples include:
- Assistance with logging into services including password issues, VPN and 2-Factor/Duo issues
- Troubleshooting and configuring wireless setup and access
- Configuring Microsoft or Apple security protocols
- Eradicating threats found on a device
- Assistance with student or departmental software
- Providing guidance to avoid recurrence of the above problems
In-person support services exclude:
- Installation of virtual machines
- Installation of hardware or repair of hardware on any device
- Recovery of data
We are excited to bring in-person support back for the first time since 2020. We hope you will take advantage of these additional services. For questions, please contact 4Help IT Support at 540-231-4357 or at 4help.vt.edu.