Zoom Phone to replace Avaya office phones in gradual migration

From: Division of Information Technology

Marking the 10 year anniversary of Virginia Tech’s current telephone system, the university initiated an investigation for the next generation solution with a focus on Unified Communications for the university community.

The goal is to take the university forward with a flexible solution that meets current and future objectives. As the existing system is approaching end of life, a replacement solution is needed that will provide more agility, self service, and automation.

To meet these needs, Virginia Tech has finalized an agreement with Zoom to use their Phone and Call Center solutions as a replacement for the current Avaya telephone system. 

Zoom Phone adds several interesting features and capabilities that will allow users to extend their use of Zoom as a meeting and video conferencing application towards a more comprehensive communications solution. To learn more about the new capabilities that Zoom phone will provide, you can check out this recent demonstration of the features and benefits.

The project to transition services to the new platform is currently in the planning and design phase with migration activities starting this spring. The complete changeover is expected to take 18-24 months. Network Infrastructure & Services (NI&S), a unit of the Division of Information Technology, will work individually with departments to coordinate details of the migration and develop cutover schedules to help minimize the disruption to departmental activities. Additional information, including details on the new Call Center solution, will be shared in the near future.

Please contact NI&S Customer Service at cssnis@vt.edu with any questions.